Reservations & Guests

Reservations — and a guest book that fills itself in

A real-time table-availability engine, a waitlist that quotes honest wait times, and a guest CRM that builds itself from every visit. No per-cover fees, no separate login, no re-keying — the book, the floor and the POS all share one source of truth.

Reservations & guest CRM
The Mise reservations book with a guest profile showing visit history, lifetime spend, allergies and VIP tags.

What's inside

Everything the host stand needs

Availability engine

Real-time table availability with pacing, so the book never seats more than the kitchen can fire. Instant-confirm slots and hold-for-deposit both supported.

Waitlist with quotes

Add walk-ins, quote an honest wait, and text guests when their table is ready — the wait time is computed from actual turn times, not a guess.

A CRM that builds itself

Every reservation and closed check writes to the guest profile: visit count, lifetime spend, allergies, notes and VIP tags — auto-merged by phone and email, with an auto-"regular" tag at five visits.

Notes that reach the floor

Allergies, seating preferences and occasion notes ride the reservation to the host stand and the server, so the table is set right before the guest sits.

Embeddable booking widget

Drop a booking widget on your own website. Guests book with no login; the reservation lands on the host stand in the same second, with confirmation SMS and email queued automatically.

No per-cover fees

Flat-rate on the Service tier and up. You pay per location, not per guest who walks through the door — the opposite of the reservation incumbents.

Live floor plan

See the room the way the host does

Seat parties, quote waits and turn tables on a live floor plan that stays in sync with the book and the POS. A table's status — open, seated, check dropped, paid — is the same fact everywhere in Mise.

  • Drag-to-seat with server-section awareness
  • Turn timers so you know which tables are about to free up
  • Status flows from the POS — a paid check frees the table automatically
Floor plan
The Mise live floor plan showing table status across the dining room.

One source of truth

The check and the guest profile are the same system

When a check closes on the POS, the guest's visit count and lifetime spend update in the same second — no nightly export, no CRM that's always a day behind. Marketing segments, VIP recognition and reservation notes all run on data that's actually current.

See it live in the demo

Retire the point solution

Replaces SevenRooms, Resy & OpenTable

Get the availability engine, the guest CRM and the booking widget — inside the system that already runs your restaurant, with no per-cover fees.

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