Privacy Policy

Last updated 23 July 2026

This policy is a general template for the Mise service. It is provided for convenience and is not legal advice. Please have it reviewed by qualified counsel and tailored to your business and jurisdiction before you rely on it.

Mise Hospitality ("Mise," "we," "us") provides restaurant-operations software, including a marketing website, an operator platform, and a guest-facing reservation booking experience. This policy explains what we collect, how we use it, and the choices you have.

1. Information we collect

When you contact us or request a demo (website): your name, email, restaurant name, and anything you include in your message.

When you use the operator platform (our restaurant customers): account details (name, email, role), and the operational data you enter or generate — sales, inventory, recipes, vendor and invoice records, schedules and time punches, checklists, team messages, and guest records.

When you book a table (guests, via a restaurant's booking widget): your name, phone and/or email, party size, date/time, and any notes you provide (e.g., allergies or occasion).

Automatically: standard log and device data (IP address, browser type, pages visited, timestamps) and, if enabled, privacy-respecting analytics.

2. How we use information

To respond to your inquiries and provide, operate, secure, and improve the service.
To deliver reservation confirmations and reminders on behalf of the restaurant you booked with.
To send administrative and, where permitted, marketing communications (you can opt out anytime).
To detect, prevent, and address fraud, abuse, and security issues.
To comply with legal obligations.

3. How the platform handles restaurant & guest data

For our restaurant customers, we act as a processor of the data they put into the platform, including their guests' information. That data is processed to provide the service and is controlled by the restaurant. If you are a guest and want your data corrected or deleted, contact the restaurant you interacted with, or reach us and we will assist.

4. Sharing & disclosure

We do not sell personal information. We share it only with:

Service providers that help us run the service — for example hosting/infrastructure, SMS and email delivery, payment processing, and analytics — under contracts that limit their use of the data.
Legal and safety recipients, when required by law or to protect rights, property, or safety.
Business transfers, if we are involved in a merger, acquisition, or sale of assets (you will be notified of any change in control of your data).

5. Cookies & analytics

We use essential cookies/local storage needed to sign you in and keep the app working. If analytics are enabled, we favor privacy-respecting tools that avoid cross-site tracking. You can control cookies through your browser settings.

6. Data retention

We keep personal information for as long as needed to provide the service and for legitimate business or legal purposes, then delete or anonymize it. Operator account data is retained for the life of the account; you may request export or deletion.

7. Security

We use technical and organizational measures — including encryption in transit, role-based access controls, and audit logging — to protect information. No method of transmission or storage is perfectly secure, but we work to protect your data and to promptly address issues.

8. Your rights & choices

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to opt out of marketing. Residents of California and similar jurisdictions may request disclosure of the categories of data we process and may exercise "do not sell/share" rights — and again, we do not sell personal information. To exercise any right, email privacy@mise-hospitality.com.

9. International transfers

We may process information in countries other than where you live. Where required, we use appropriate safeguards for such transfers.

10. Children

The service is not directed to children under 16, and we do not knowingly collect their personal information.

11. Changes

We may update this policy from time to time. Material changes will be reflected by updating the date above and, where appropriate, by additional notice.

12. Contact

Questions or requests: privacy@mise-hospitality.com or hello@mise-hospitality.com.